Shipping
Standard Shipping on orders up to $50 is $6.70 within the 48 contiguous United States
Standard Shipping on orders up to $50 is $20 to Alaska and Hawaii
Standard Shipping on orders $50 or more is absolutely free
2nd day FedEx on all orders is $13.70
We do not currently ship to PO Boxes, APOs, or internationally.
If you're trying to estimate when a package will be delivered, please note the following:
Credit card authorization and verification must be received prior to processing.
PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. All California orders will be charged according to current county sales tax rates.
For International Orders:
Please visit
www.simplebeauty.co.uk for delivery to the following international locations: Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Guernsey, Ireland, Italy, Jersey, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, Russia, and throughout the United Kingdom.
Returns & Exchanges
We hope you love your Twilight Beauty products, but if for any reason you need to make a return, www.twilightbeauty.com has a 30-day return policy. You have 30 days from the date of purchase to return any item in your order. Simply include a copy of your sales order with the return and detail the reason for returning the product(s). Securely wrap the package and send your return by Fed Ex, UPS or insured Parcel Post from the US Postal Services for your protection and to ensure prompt credit. Sorry, shipping and handling fees are not refundable.
If you happen to order the wrong shade or product, we don't want you to have to wait for the return to process (we know how exciting it is to get that PERFECT shade of lip gloss!). Simply place a new order and return the wrong shade or product. Twilight Beauty is not responsible for any shipping fees or handling involved in the exchange.
Twilightbeauty.com is not responsible for returned articles lost during transit. Your return will be processed promptly upon its arrival. Processing time for returns is usually 15 business days from the time the return is received. Business days are Monday-Friday, excluding major holidays. An email will be sent to confirm receipt and processing of your return.
Be sure to retain a copy of the invoice for your records. You can always get another copy by printing your email confirmation order. All returns should be addressed to:
twilightbeauty.com
Returns department
15001 Oxnard Street
Van Nuys, CA 91411-2613
Please note that only products purchased through www.twilightbeauty.com will be accepted for return.
If you have any questions about returns, please email us at orders@twilightbeauty.com